Cryptocurrency is redefining the future of finance, and at the forefront of this transformation stands OKX, one of the world’s leading digital asset exchanges. With a mission to empower individual freedom through blockchain technology, OKX provides secure, reliable, and innovative access to crypto trading, decentralized applications (dApps), and digital wallets. Backed by Proof of Reserves and trusted by millions of retail users and hundreds of global institutions, OKX continues to expand its footprint across international markets — including Europe.
As OKX scales its operations, the need for robust risk management has never been greater. This is where you come in.
👉 Discover how you can lead fraud prevention strategy in Europe’s fast-growing crypto market.
Building a World-Class Fraud Risk Team in Europe
We are seeking a strategic and hands-on Team Lead, Risk Operations (Payment Risk) to establish and manage a dedicated fraud risk operations team based in Europe — specifically Bulgaria and Hungary. In this pivotal role, you will be responsible for building the foundation of fraud prevention infrastructure from the ground up, including recruitment, process design, policy development, and team leadership.
This position sits within the Global Business Services function, a critical arm of OKX that balances innovation with risk mitigation. You’ll collaborate closely with Compliance, Product, Customer Service, Finance, Marketing, and Payment Operations teams to ensure that new products launch securely and existing services remain resilient against emerging threats.
Core Responsibilities: Leading with Impact
As the leader of the European fraud risk operations team, your work will directly influence platform safety, customer trust, and business scalability.
Establishing Operational Excellence
You will define the vision and roadmap for maturing our fraud risk operations. This includes:
- Designing scalable processes for fraud detection, investigation, and resolution.
- Managing daily operational capacity and handling high-priority escalations.
- Implementing standardized procedures aligned with global best practices.
- Developing key performance indicators (KPIs) to measure team efficiency and fraud loss reduction.
Team Leadership & Development
People are at the heart of effective risk management. Your role involves:
- Recruiting, training, and mentoring a high-performing team of fraud investigators.
- Fostering a culture of continuous improvement, accountability, and collaboration.
- Applying servant leadership principles to drive engagement and professional growth.
- Encouraging knowledge sharing across regions to strengthen global fraud resilience.
Strategic Fraud Prevention
You’ll proactively identify vulnerabilities and implement preventive controls targeting common fraud vectors such as:
- Identity theft
- Friendly fraud (chargeback abuse)
- Social engineering attacks
- Elder financial exploitation
- Bot-driven account takeovers
By integrating data-driven insights with operational agility, you’ll help safeguard user assets while maintaining a seamless customer experience.
Cross-Functional Collaboration
Success in this role depends on strong partnerships. You’ll work hand-in-hand with:
- Product teams to embed risk considerations into new feature development.
- Compliance to ensure alignment with AML/KYC regulations and local legal frameworks.
- Customer Support to improve dispute resolution timelines and reduce friction.
- Payment Operations to monitor transaction anomalies and optimize approval workflows.
👉 Learn how OKX empowers leaders to shape secure, scalable financial ecosystems.
What We’re Looking For: The Ideal Candidate
To thrive in this role, you must combine strategic thinking with operational rigor and a passion for team development.
Essential Qualifications
- Bachelor’s degree (BA/BS) in Business, Finance, Information Security, or a related field.
- Minimum 5 years of experience in fraud risk management, with at least 2 years in a managerial or team leadership capacity.
- Proven ability to build and scale operational teams in a global or multi-regional environment.
- Demonstrated success in designing and executing fraud prevention strategies that reduce losses without compromising user experience.
- Strong analytical skills with experience using fraud data to inform decisions and influence stakeholders.
- Exceptional communication and interpersonal skills — able to influence senior leaders and cross-functional partners.
- Adaptability in fast-paced, evolving environments; a “roll up your sleeves” mindset is essential.
Preferred Attributes
While not mandatory, candidates with the following will have a competitive edge:
- Familiarity with blockchain technology, cryptocurrency exchanges, decentralized finance (DeFi), and digital wallets.
- Background in FinTech, eCommerce, SaaS, AdTech, or digital payment platforms.
- Knowledge of product lifecycle management and agile development methodologies.
- MBA or professional certification such as Certified Fraud Examiner (CFE) or CIPFA (Certified Internal Penetration Forensics Auditor).
- Experience launching products in regulated markets with complex risk profiles.
Why Join OKX?
OKX isn’t just building a crypto exchange — we’re shaping the future of financial freedom. When you join us, you become part of a global movement driven by innovation, integrity, and inclusion.
Competitive Compensation & Benefits
- Attractive base salary with performance-based annual bonuses.
- Monthly team-building activities to foster connection and creativity.
- Comprehensive employee recognition programs that celebrate impact and dedication.
Career Growth & Development
We invest in our people. Through structured mentoring, skill development workshops, and internal mobility opportunities, we support your long-term career journey.
Diverse & Inclusive Culture
With teams spanning continents, OKX offers a truly multinational workplace. Collaborate with professionals from diverse backgrounds and grow your global network.
Hybrid Work Model
Enjoy flexibility through our hybrid work policy (#LI-HYBRID), balancing office collaboration with remote productivity.
Keywords Driving This Role
To align with search intent and industry trends, key terms integrated throughout include:
fraud risk operations, payment risk management, team lead risk, crypto fraud prevention, fraud investigation, risk operations leadership, blockchain security, and financial risk strategy.
These reflect both the technical demands of the role and the growing interest in secure digital asset ecosystems.
👉 Explore leadership opportunities at the intersection of crypto and risk innovation.
Frequently Asked Questions (FAQ)
Q: Is this role fully remote or hybrid?
A: This position follows a hybrid work model (#LI-HYBRID), requiring presence in either Bulgaria or Hungary offices while allowing flexibility for remote work.
Q: Will I be responsible for setting policies from scratch?
A: Yes. As the founding leader of the European fraud risk team, you will design policies, procedures, and operational frameworks tailored to regional needs while aligning with global standards.
Q: Do I need prior experience in cryptocurrency?
A: While direct crypto experience is not required, familiarity with blockchain concepts or enthusiasm to learn quickly is highly valued.
Q: What does success look like in the first 6 months?
A: Success includes building a capable team, establishing core fraud processes, reducing key fraud metrics (e.g., loss rate, investigation time), and gaining stakeholder trust across departments.
Q: How does OKX ensure platform security?
A: OKX employs multi-layered security protocols including Proof of Reserves, cold storage systems, real-time transaction monitoring, and proactive threat intelligence — all supported by teams like yours.
Q: Are there opportunities for advancement?
A: Absolutely. OKX promotes internal growth. High-performing leaders often advance into regional or global risk leadership roles.
This is more than a job — it’s an opportunity to shape the future of secure digital finance. If you're ready to lead with purpose in one of the most dynamic industries today, we want to hear from you.